It is understandable that most car shoppers would like to learn a little more about Auto Palace Porsche before paying us a visit. Take a look at the testimonials on this page to find out what other guests have said about their experience working with Auto Palace Porsche. We are confident the reviews from our customers and guests will endorse everything we are trying to do here at Auto Palace Porsche.
I did not end up purchasing, so I don't think I can fully qualify a 5 star experience- but nonetheless I wanted to speak to my great experience working with Jake Dunks-Campbell at Auto Palace. Looking on a nationwide search for a Cayenne, I had zeroed in on a vehicle in Pittsburgh PA and we were ...able to negotiate a fair price over the phone & emails. Never pushy, he offered to hold the vehicle for a fully refundable deposit (which I accepted) and the car's advertisements were immediately pulled. We collaborated as I hired PPI mechanic to evaluate the vehicle. Some issues were discovered for which he agreed to diffuse some costs and would have taken care of at the Porsche dealership; during these negotiations I felt he was honest and candid in what he was able to do. I was 99% ready to pull the trigger when another slightly newer car with a different trim set, lower mileage, a more desirable option set & drive-able distance of my home popped up. (I'm in San Francisco, Auto Palace is in Pittsburgh PA). The new choice in all fairness was admittedly a little more money and so the comparison was apples and oranges, but for my personal needs it just offered more value & made a lot more sense. Despite being so close to pulling the trigger (and I felt bad about yanking anyone's chain), Jake remained 100% courteous and promptly refunded my money in full, no questions asked, no hassle. So despite my going elsewhere, I felt that Jake provided the potential to buy a great vehicle at a fair price, offered to work with me on some issues to make it happen, but most importantly provided excellent customer service. Thanks Jake & best of luck!Show more
02 May 2018
The staff are very polite and patient and the building is spotless. It can be a struggle to book service because it seems like everyone goes on vacation right when people are getting ready for the summer driving season. I’ve had to make 3-4 calls more than once when they didn’t return a call. Th...e actual service was good though.Show more
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